Dog Boarding Kennel O’poil
Applicable version effective from: 20/09/26
Article 1 – Identity of the Service Provider
These general terms and conditions of sale are offered by:
- Trade name: O’poil
- Operator: EI Jean-Baptiste PARIAT
- Legal form: EI (Sole Proprietorship)
- Address: 33 route des loges 58170 Luzy
- SIREN/SIRET: 43993554500061
- Telephone: 06 67 57 31 94
- Email address: jbpariat@gmail.com
Hereinafter referred to as “the Kennel”.
Article 2 – Purpose and Scope
These General Terms and Conditions (GTC) define the conditions under which the Kennel provides, for a fee, boarding services with accommodation for dogs entrusted by their owners.
They apply to any booking made by a client acting as a consumer. They are provided prior to the conclusion of the contract and are supplemented by:
- the individual boarding contract;
- the dog’s information sheet;
- the Kennel’s sanitary regulations;
- the current rates (available on this website and in the contract).
Booking implies the unreserved acceptance of these documents.
Article 3 – Services
The Kennel provides accommodation, watering, hygiene, supervision, and agreed activities for the dog during the period specified in the contract.
The contract details, in particular:
- the arrival and departure dates and times;
- the accommodation type, individual or collective;
- the food provided by the client;
- the specific needs of the dog;
- the applicable rate;
- the veterinarian to be consulted if necessary.
Each boarding stay is subject to a contract drawn up in two copies and signed by both parties. The Kennel retains its copy for at least five years after the dog’s departure.
Article 4 – Admission Requirements
Only dogs that are identified, not classified as Category 1 or 2 dangerous dogs in accordance with regulations, and for which the necessary information has been provided, may be admitted.
The client must submit or present:
- proof of the dog’s identification. It will be checked upon arrival with a microchip reader;
- its health record or passport;
- prescriptions corresponding to current treatments, if applicable;
- the contact details of the regular veterinarian;
- information relating to its health, diet, and behavior.
The required vaccinations, anti-parasitic treatments, and other sanitary measures are specified in the sanitary regulations.
The client must report prior to arrival any health problem, contagious disease, allergy, treatment, history of biting, running away, aggressiveness, destruction, or cohabitation difficulties.
The Kennel reserves the right to refuse any dog that does not meet the admission requirements or whose condition or behavior presents a risk to people or animals.
Article 5 – Sanitary Regulations
Mandatory vaccines upon entry:
- Kennel cough
Mandatory anti-parasitic treatments upon entry:
- Anti-flea
- Anti-tick
- Dewormer
Disinfection plan
After each departure, resting areas, toys, and cushions will be disinfected. Washable items will be machine-washed.
Pest control plan (rat eradication)
In the event of an infestation, boarders will be isolated in other rooms while the pests are eliminated or a service provider intervenes.
Article 6 – Booking
The booking becomes final after:
- acceptance of the quote or booking request;
- acceptance of these GTC and the sanitary regulations;
- signature of the boarding contract;
- payment of a 50% deposit (may be waived for very short stays).
Unless otherwise stated in writing, the sums paid upon booking constitute a deposit and definitively bind both parties.
The booking is personal and concerns only the dog designated in the contract.
Article 7 – Price
Prices are indicated in euros, exclusive of tax (HT), with the mention: “TVA non applicable, article 293 B du Code général des impôts” (VAT not applicable, article 293 B of the General Tax Code).
The price is calculated according to the rate communicated at the time of booking. It may depend in particular on:
- the length of the stay;
- the number of dogs entrusted;
- the accommodation type;
- the food;
- any additional care or services requested.
Any additional day, night, or service will be invoiced according to the current rate communicated to the client.
A general modification of the rates does not affect bookings that have already been confirmed, unless a modification is requested by the client.
Article 8 – Payment
The deposit is payable upon booking. The balance is payable at the latest upon the dog’s departure.
Payments can be made by [cash, standard bank transfer, or Wero].
In the event of an extension of the stay, the additional days and expenses incurred must be settled at the time the dog is picked up.
An invoice is issued to the client in accordance with applicable rules.
Article 9 – Cancellation by the Client
Any cancellation must be sent in writing, notably by email.
Except in duly justified cases of force majeure, the following conditions apply:
| Cancellation Date | Retained Amount |
|---|---|
| More than 30 days before arrival | 0 |
| From 15 to 30 days before arrival | 20% |
| Less than 15 days before arrival | 40% |
| No-show or cancellation on the day of arrival | 100% |
In the event of a stay shortened at the client’s initiative, the days reserved but not used are due at a rate of 50%.
A cancellation clause must remain proportionate to the damage suffered and must not create a significant imbalance to the detriment of the client.
Article 10 – Cancellation by the Kennel
The Kennel may cancel the boarding stay when it can no longer provide it due to an event beyond its control, a sanitary issue, a material impossibility, or a case of force majeure.
The sums paid for services not performed are then reimbursed, unless an agreement allows for the stay to be postponed.
The Kennel may also refuse or interrupt the stay if:
- the information provided is inaccurate or incomplete;
- the dog does not satisfy the admission requirements;
- its sanitary status presents a risk;
- its behavior seriously compromises the safety of people or animals.
When this situation results from important information concealed by the client, the expenses already incurred and the services actually performed remain due.
Article 11 – Arrival and Departure
The client agrees to respect the agreed dates and times.
In the event of a delay, they must notify the Kennel as soon as possible. Any additional boarding day is invoiced according to the current rate and subject to authorized capacity limits.
The dog can only be handed over to the client or to a person previously designated in writing, who is able to provide proof of identity.
Article 12 – Food and Treatments
Food is provided by the client according to the terms specified in the contract.
When the client provides food or medication, they must be supplied in sufficient quantity, in identified packaging, and accompanied by precise instructions.
The Kennel only administers medication upon presentation of a valid veterinary prescription and according to the terms accepted in the contract. It may refuse a treatment that is incompatible with its means or that requires veterinary supervision.
Article 13 – Veterinary Care
In the event of illness, injury, or worrying behavior, the Kennel attempts to contact the client or the person designated for emergencies.
If the situation requires it or if these persons cannot be reached, the client authorizes the Kennel to consult the veterinarian designated in the contract or, failing that, any available veterinarian.
Except in the case of proven fault by the Kennel, the costs of consultation, transport, analysis, medication, care, and hospitalization are borne by the client. Exceptional decisions and the maximum amount authorized outside of vital emergencies are specified in the individual contract.
In the event of a life-threatening emergency, the veterinarian decides on the necessary actions in compliance with their professional obligations.
Article 14 – Liability
The Kennel agrees to provide attentive care to the dog and to take reasonable measures necessary for its safety and well-being.
It is liable for damages resulting from a proven breach of its obligations. However, it cannot be held liable for damage caused by:
- an illness, fragility, or prior condition not attributable to the boarding stay;
- inaccurate or omitted information by the client;
- the unpredictable behavior of the dog;
- non-compliance with sanitary instructions;
- an event of force majeure.
No clause in these GTC can suppress or reduce the rights granted to consumers by law.
The client certifies that they hold a civil liability insurance policy covering any damage likely to be caused by their animal.
Article 15 – Personal Belongings
Objects entrusted with the dog must be identified. The Kennel does not guarantee the replacement of toys, baskets, blankets, leashes, or other objects damaged by the dog, except in the case of proven fault on its part.
Article 16 – Non-Collection of the Dog
If the dog is not picked up on the agreed date, the Kennel attempts to contact the client and the person designated for emergencies.
The additional days and costs necessary for the animal’s well-being remain due. If there is a persistent lack of response, the Kennel will implement the procedures provided for by the regulations, without being able to immediately consider the animal as abandoned or dispose of it freely.
Article 17 – Right of Withdrawal
For a booking concluded remotely or off-premises, the right of withdrawal regime depends on the exact characteristics of the service.
Accommodation services, other than residential accommodation, or leisure activities provided on a specific date or during a specific period are excluded from the right of withdrawal. As the application of this exception to animal boarding is not expressly designated by the text, it must be validated for the booking method used by the Kennel.
When the right of withdrawal applies, the client has a period of fourteen days to exercise it. If the service is to begin before the end of this period, the client must make an express request. Once the service has been fully executed with their agreement and recognition of the loss of this right, they can no longer withdraw.
Article 18 – Personal Data
The data collected is used to manage bookings, ensure the care of dogs, communicate with clients, establish invoices, handle emergencies, and comply with legal obligations.
The data is accessible only to authorized persons and, when necessary, to veterinarians, authorities, or authorized service providers. They are kept for the duration necessary for these purposes and for legal obligations.
The client may request access, rectification, erasure, or restriction of the processing of their data, within the limits provided for by regulations, by writing to: contact [at] zestudio.net.
They may also lodge a complaint with the CNIL.
Article 19 – Complaints and Mediation
Any complaint must first be sent in writing to:
- Pension O’poil – c/o M. Jean-Baptiste PARIAT 33 route des loges 58170 LUZY contact [at] zestudio.net
In the absence of an amicable solution, the client may refer the matter free of charge to the consumer mediator governing the Kennel:
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has implemented a consumer mediation mechanism. The chosen mediation entity is: CNPM – MEDIATION – CONSOMMATION. In the event of a dispute, you can file your claim on its website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 23, rue Terrenoire 42100 SAINT ETIENNE.
Referral to the mediator requires a prior written complaint to the Kennel. The professional must have effectively chosen a registered mediator and indicate their contact details in their GTC and on their website.
Article 20 – Force Majeure
Neither party can be held liable for a delay or non-performance resulting from a case of force majeure recognized by French law and jurisprudence.
The affected party informs the other party as soon as possible. The parties will primarily seek to postpone the boarding stay. Failing that, services not performed are reimbursed, less any services already performed and expenses legitimately incurred when permitted by law.
Article 21 – Applicable Law and Disputes
These GTC are subject to French law.
In the event of a dispute, the parties will first seek an amicable solution. Failing that, the dispute falls under the jurisdiction of the competent courts according to legal rules. No clause deprives the consumer of the right to bring an action before the court having territorial jurisdiction in accordance with the French Consumer Code and the Code of Civil Procedure.
Client Acceptance
The client acknowledges having received and accepted, prior to booking:
- these general terms and conditions of sale;
- the sanitary regulations;
- the rates;
- the essential characteristics of the service;
- the individual boarding contract.